Denver Water PipeFix Project

Cleaner water and a healthier home with just a few easy steps. This was the promise the Denver Water PipeFix project aimed to deliver through a mobile web application that educated property owners across the Denver metro area of the risks of pipe contamination, and made it possible to get help updating their water infrastructure in minutes.

Up to 90,000 Denver homes need service to keep lead and harmful sediment out of their water.

This summer, I spent volunteer hours creating a mobile web experience that lets Denver Water residential customers secure a zero-interest improvement loan and sign a simple contract to get the work done with confidence.

At first glance, these screens may come off as text heavy, but given research conducted around the Flint, Michigan water crisis, customer sentiment reflects the desire to have more information. This screen uses a tile carousel to answer the three questions people expect answered in the first 10 seconds: Why should I do this? How does it work? What am I actually fixing?

By tapping Google’s map API and tying this front-end to the Denver Water database which can verify property ownership based solely on a customer’s last name, we’ve created a 2 screen experience to verify qualification for the program.

Once qualification is confirmed based on said data points, it’s important to tell the customer which dimensions qualified them: original construction date, purchase date, and previous improvements recorded by the county and available to us through the data query.

The next step in the customer flow is to schedule the in-home inspection. Using a mobile web open-source calendar component, the customer picks the day, then the time that suits them. Because this appointment is tied to a specific property address and home-owner, we can lock those values into the next screen which serves as the loan application. the only three additional data points we need from the customer to secure the interest-free loan are an email address (for account creation), phone number (for contacting), and social security number for a soft credit score pull.

The final screen in this flow celebrates the completion of the inspection and loan application, while providing clarity around the next 4 steps to project completion.